• Warehouse will be on holiday for Labour Day from 30/4 - 2/5 | Hari Raya holiday from 1/5 - 5/5, delivery will resume after Raya
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General

🖤 What products or services does RCS provide?

  • Taobao purchasing
  • Cosplay wigs, costumes & shoes
  • Cosplay accessories and contact lenses
  • Cosplay props 


🖤 Where is RCS located at?

RCS is an online-based shop in Malaysia and we do not have a physical outlet. We ship mainly to Malaysia and Singapore, but we do ship internationally as well. Ready stock items listed in our Shopee account and all contact lenses can only be purchased by local Malaysians.

🖤 Is RCS a reliable and trusted seller?

We're a small personal online shop that has been around since 2013! Feel free to click on the below links to read our customer feedbacks. [Album 1] [Album 2] [Album 3]

🖤 Does RCS attend conventions and events?

Yes we do! We have attended quite a few over the years, and we're looking forward to booth again in the future. You may email - [email protected] for booth or event invites.  

Purchase

🖤 What is 'First Choice' and 'Second Choice'?

In simple terms, 'First Choice' is for a higher budget, while 'Second Choice' is for lower budget. And with the difference in price, comes the difference in quality, originality and workmanship.

🖤 How do I check for the sizes?

We will normally attach a size chart in the description, but if we didn't, please send a message to our customer service and we'll assist from there.

🖤 How do I place an order?

Please send us a message on Facebook or Instagram with your orders and inquiries! We'll let you know if the items you're intending to purchase are available and then we'll proceed from there!

🖤 What payment methods are available?

We accept bank transfers for local customers, and Paypal/TransferWise for international customers. Additional fees will be charged for international customers depending on which platform you choose to pay with, typically Paypal will charge more.

🖤 How does the ordering process go?

Customers will need to pay in full before the order will be confirmed unless stated otherwise. Customers can choose to pay once - for the items in the order, and the second time - for the shipping fee, we can also estimate the shipping for you if it's too much trouble for you to pay twice. After payment, RCS will need your recipient details - which is your full name, address and phone number for the shipping.

🖤 Can you teach me how to take my measurements?

Sure thing! Please refer to the photos below for body measurements and foot measurements -

Please also note that we'll need your measurements in cm!

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Measurements1.png

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Shipping

🖤 How long does it take for my order to arrive?

It will depend on the type of order you've submitted. For normal items, it should arrive within 7 working days to our warehouse in China, and then the rest depends on the shipping option you chose. Generally, air freights are more expensive but are faster, and ocean freights are less expensive but takes longer.

Ready stock items will arrive within 1-3 working days to your doorstep. Whereas for commissions and pre-orders, it may take weeks or even months.

🖤 How much will shipping cost?

Shipping rates will vary from time to time. If you're an international customer, it is advisable to have a separate budget for the shipping fee itself as international shipping fees are very expensive. We won't be able to provide international customers with an estimated shipping because we will need to receive the items at our warehouse, pack it up and measure the box size before we can provide the accurate amount.

Check RCS' shipping rates here - https://drive.google.com/drive/folders/11K5bMEYQKcGENXSEk2rtmEZNtlWiHIXD?usp=sharing

We will constantly update our Drive with our latest shipping rates. Please also read the disclaimer for more information.

🖤 How will the shipping fee be calculated?

Air Freights are calculated according to the true weight of your products, while Ocean Freights are calculated according to the size of your package. Please note that the shipping fee charged on our website is only an estimation and is not set in stone. If your order happens to be heavier or lighter, surcharges or refunds are applicable.

If you're an international customer, we will be using DHL/FedEx/UPS/TNT and the other large courier companies who ship worldwide. All of them normally calculates via volumetric weight.

🖤 What is volumetric calculation?

Volumetric calculation is basically the Height x Width x Length divide by 5000 = Volumetric Weight.

DHL's Calculator - https://www.dhl.com.hk/en/tools/volumetric_weight_express.html

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After-Sales

🖤 I've received my parcel! Thank you so much! What social media accounts do I tag you in?

Please tag us @Ruby's Cosplay Shop (Facebook), and @rubynocos (Instagram)! We really love seeing your cosplays, and it motivates us to continue giving our best, so please don't hesitate!

🖤 What do I do if something is missing? Or if something is left out from the order?

If you are ordering from Taobao, please let us know what you're missing and we'll help you contact the respective sellers for an explanation. If it happens to be a mistake cause from their side, the seller will be able to send it to us again, but the shipping from our warehouse to your location must be bared by the customer themselves.

If you are ordering from us, we will double check and then let you know if it's our mistake. If it is, we will resend the items to you.

🖤 Something is broken when it came in the mail, what do I do?

Unfortunately RCS will not be responsible for any shipping delays, damages or loss caused by the courier service. When receiving a package and you notice openings or holes in the box, make sure you question the delivery man immediately! Do not sign for the package and opt for action immediately with the respective courier service's hotline.

Thank you for trusting RCS!

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